We recently cashed in our ACE reward points for a flat screen TV. The entire transaction went very smoothly. The entire experience with ACE has been very positive. I have looked carefully at homes that have undergone recent renovation from other contractors. In nearly every case, I would rate the workmanship performed at our home by ACE to be superior in quality. It all comes down to attention to detail and this attention is evident in the trim work that was completed on our home. We have received numerous compliments on our home from friends and family who have commented that it mirrors new construction in appearance. Equally important is the part that you played in this project. You kept to your initial promise of staying close to the progress of the project. You were quick to respond to our questions and you followed up on our concerns until we were satisfied with the outcome. This combination of construction and service quality is not often found. We would certainly recommend ACE to others. Best of luck and keep up the good work. Best regards and keep in touch.
– The Pollifrones
Hi Dave, I saw my friend Meryl Goldberg today and she and her husband were very happy with Rich’s presentation. I referred you to them, just want you to know that. She is a business associate of mine. have a GREAT vacation.
Rich,The roof repair on my home looks fabulous. I can’t believe it only took a day to re-roof the whole house. The team was efficient and the clean-up was equally good. Please thank them for doing a great job. I should add you were great too!
– Desiree Dancy
PROFESSIONAL,CLEAN,RESPONSIVE & RESPONSIBLE are only a few words that I can use to describe Ace.I just used Ace for my Roof. They did an excellent job…It was done in the time frame promised. The Foreman was on the job at all times. They answered all my questions and promptly addressed any issue that I bought up no matter how minute it was. The did the magnet sweep several times and actually warned me to look out for any nails that they may have missed. As far as price goes, the price they gave me is they price I paid. There was no nickle and diming. I dealt with Rich… Thanks.
– John Hanna from Manalapan, NJ.
Hi Dave, hope you are well. Well, this story is a testament to the great work and products Ace Aluminum/Home Improvements use. Over the last snow storm, our neighborhood lost electric power for 1 1/2 days. Our house temperaure both upstairs & downstairs never dropped below 60 degrees. If we were in our old house last year, without the new andersen windows & new siding and roof, we would have had to go to a hotel for the night. SO, LARRY AND I THANK YOU AND THE ACE TEAM FOR OUR BEAUTIFUL NEW WARM AND SAFE HOUSE.P.S I would like to redeem my Ace rewards points, so I’ll need a cert. # from you. thanks.
We just wanted to let you know how much we are enjoying our new windows. We are so glad that we chose Ace Aluminum in the replacement of all our 25 windows!! Everything from start to finish in this process have been a positive experience. Beginning with your professional & promt customer service down to the installation. Everytime I called or sent you an email I knew you’d get back to me right away, and you always did (even while you were on vacation). Your Dad & I had a few laughs when he came to measure the windows and even the installors were great. Besides being extremely courteous you could definately tell that Sean was a pro at his job. He kept me informed each day on the progress and was super clean, even my parents who were visiting on New Years commented on what a professional job he and his assistant were doing. We really couldn’t have asked for more- friendly, clean, efficient installors- all contractors should be that way! Now we know why you & your family have been in business for so long. We will definatley recommend you to anyone we know and of course if we need anything in the future you will be seeing us again! Thanks for the great customer service and have a great New Year! Best Regards.
– Ralph & Diana Miele, Manalapan, NJ
Once again, the Ace Aluminum crew exceeds our expectations! As much as we wanted new windows, we were dreading the actual window replacement process. Shawn and Ryan made it painless for us. They put down tarps in each room, efficiently removed old windows and installed the new ones. They cleaned up and left the rooms in good shape The new windows are beautiful and we can’t thank Shawn and Ryan enough for making it happen. Before he left, Shawn even made sure we knew how to operate the windows for cleaning and locking.
Thanks again to everyone who made this happen – measuring, ordering, coordinating, etc. But special thanks and kudos to Shawn and Ryan for making it such a positive experience. We would recommend this team without reservation to our friends and neighbors!
– Tony and Terry K. (6/11/09)
Once again I am writing to tell you how pleased we are with the job that Vincent and the siding crew did on our house. So many people have told us that it looks like a “brand new house” and we couldn’t agree more. The siding crew were all extremely hard-working and very meticulous. They are truly master craftsmen and they took time to insure that all of the siding was level, fit snugly and looked good. We are amazed at how they transformed the exterior and their craftsmanship makes us feel secure about the exterior of our house.
Thanks to all of the Ace Aluminum crew for a wonderful exterior renovation. All of the workers made it as painless as possible, but we will still be very glad to see the dumpster leave tomorrow!!
We hung the roof and siding permit in our front window and count on Ace calling Old Bridge for the final inspection once the gutters are installed. We trust that the gutter installation will be just as skillfully completed, especially given our concern with the area over our front entrance. Please make sure the installer is aware of our request that there be a steeper pitch in both directions so that the water flows toward the downspouts.
We also assume that you will do that final clean-up of our yard and driveway as we are picking up nails all over and are concerned for our grandchildren running around the yard.
As for the garage doors, if you e-mail us, we’ll contact our daughter and have her call you to set up an appointment to be at our house that day. We can’t believe that we’re almost done with this whole job. It’s just wonderful!
We are very impressed with Ace Aluminum and so happy that we followed the Lubins in contracting your services. We would definitely recommend your company to any of our neighbors or friends. Because we had so much done, we can speak from experience about how skilled the crews are and how professional our dealings were with everyone involved. Thanks to you, Dave, for working with us all the way. We are very satisfied customers and we’ll be back for more help as we continue to update and improve our house.
Please extend our sincere thanks to everyone who helped on this project. It takes a whole team to pull this together on a short time schedule, and we truly appreciate everyone’s efforts to make it happen for us! Sincerely,
Tony and Terry K. (6/21/09)
A while back, I called Ace Aluminum for service on my garage doors regarding the deteriorating finish. After the defect was verified, you advised me that the doors would be replaced for the price of labor costs. Last week, your man, “Steve” came with new doors and installed them as promised.
I just want you to know how pleased we are with the new garage doors and the installation, and the manner in which the whole matter was handled.
I had a similar experience with Ace a few years ago when a jealousy storm door required adjustment. It is uncommon these days, to find vendors that stand behind their products and provide the service that I found to be routine with your company.
Your recent relocation is a further testament to the growth of your company that can only happen when your customers are treated well and they are satisfied. I wish you continued success in your new location, and again, many thanks for your attention to service, long after the sale is complete.
Frederick J. (11/22/04)